Navigate to: /site_admin/email_templates
From sidebar: Leads & Messages → Email Templates
Email templates allow you to customize the automated messages sent to leads when they:
Automatic reply when someone submits a property inquiry form
Sent when a viewing appointment is scheduled
Notification emails for new properties matching saved searches
Sent to new contacts when they sign up
Choose the template you want to customize from the list
Write a clear, engaging subject line. You can use variables:
Customize the message content. Most templates support HTML formatting.
Tip: Keep messages professional, concise, and include a clear call-to-action
| Variable | Description |
|---|---|
| {{contact_name}} | Contact's full name |
| {{contact_email}} | Contact's email address |
| {{property_title}} | Property title/name |
| {{property_url}} | Link to property page |
| {{agency_name}} | Your agency/company name |
| {{agent_name}} | Assigned agent's name |
Use variables like {{contact_name}} to make emails feel personal
Maintain a professional tone while being friendly and approachable
Always provide phone numbers and email for follow-up
Send test emails to yourself to verify formatting and content
Keep content concise as many users read emails on mobile devices