Navigate to: /site_admin/inbox
From sidebar: Leads & Messages → Inbox
Your inbox is the central hub for managing all property inquiries and messages from potential clients. Messages are organized by status to help you prioritize and respond efficiently.
Questions about specific properties from your website visitors
Appointment requests for property viewings
General questions about your services
Messages that require your attention
Messages awaiting follow-up or action
Messages that have been addressed
Open the message to view full details and contact information
Check the property details, contact details, and message content
Reply directly through the system or use the contact details to call/email
Mark as replied or resolved to keep your inbox organized
Each message includes:
Filter by status, property, or search by contact name
Sort by date, status, or property to prioritize responses
Flag high-priority messages for quick access
Archive old messages to keep inbox clean
Aim to respond within 24 hours - faster responses increase conversion rates
Set up email notifications for new inquiries so you never miss a lead
Save promising leads to your contacts for future follow-up
Reference specific property details and the inquiry to show attention