Navigate to: /site_admin/messages
From sidebar: Leads & Messages → Messages
The Messages section provides a comprehensive archive of all communications between you and your contacts. Unlike the Inbox which focuses on new inquiries, Messages shows the complete history of all interactions.
Find specific messages by:
Narrow down results using filters:
Each message record includes:
Check previous discussions before follow-up calls or meetings
Monitor how frequently contacts are engaging with your listings
Identify which properties generate the most inquiries
Download message history for compliance or record-keeping
Respond to messages directly from the archive
Jump to the contact's full profile
See the property that was inquired about
Archive old messages to reduce clutter
Export messages to CSV or PDF
Remove spam or irrelevant messages
Periodically review message history to identify follow-up opportunities
Archive old conversations to keep active messages easy to find
Look for common questions to improve property descriptions or FAQs
Follow your local data protection laws regarding message retention periods